With the help of DelightChat, you can also connect your other communication channels like Instagram, Facebook, Twitter as well as WhatsApp and view them all on a single dashboard. Many businesses are already doing it and successfully managing customer support on WhatsApp.Ĭertain tools like DelightChat build on top of the WhatsApp business API and allow you to access one WhatsApp number across multiple users. There is another way, which is to use WhatsApp business API for multiple users. How to use WhatsApp business for multiple users? Hacks around this are available, but so are the risks of getting your WhatsApp account banned. While you can link up to 4 additional devices using one WhatsApp account, WhatsApp does not allow the use of one WhatsApp on two phones.Īccording to WhatsApp, even if you own a dual sim phone, you have to choose only one number with which you wish to use the WhatsApp application. Is there a way around all of this? Read on to find out. On the other hand, a shared WhatsApp inbox helps you to assign tickets to respected agents and streamlines the ticket resolution process from start to finish. Not to forget, using the hacks even if one WhatsApp can be used by multiple users, there would be no way to keep a track of which agent responded to a message and whose responsibility it is to follow up or if the follow ups have been done on time. Can you imagine having to go through all that again from scratch? Brrrr. You’ve built that customer base with your blood, sweat and maybe tears.
WhatsApp can ban your account if you use these hacks. There are hacks available to avoid the default WhatsApp one account, limited devices feature.
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